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  • Conduct agile service design methodology research for B2B from customer perspective to company's inside system built.  

 

  •  Service design projects with MOS burger, Yilan agriculture organic food store, Hsin-Chu visual impairment organization, and analyzed the Homeless,library issues on relevant workshops.   

 

  • More than three years experiences in UX and CRM from securities investors to local-business-district development have given me a strong skill on interdisciplinary communication and integration.

Delta Electronics Inc. Research Center, Taipei

 

  • Interviewed and analyzed solution with BUBGs and the agents in India and Japan.

  • Assisted CTO presenting the solution business plan in 2014 technology strategy meeting.

  • Implemented and optimized solution development process in Text Analysis 6 months.

  • Analyze security risk management problems for Delta’s factory in Dongguan, China.

 

 

Kaishin Engineering Consultant Co., Ltd., Taipei

 

  • Managed and executed the government projects for business district development.

  • Negotiated intensively with all stakeholders and conducted complex collaboration details.

  • Project I Achievements - Yilan (4 million NTD)

    • Increased 20% revenue for Suao district by marketing activities and e- commerce.

    • Achieved breakthrough in Suao and Nanfangao travel transportation system.

  • Project II Achievements - Hualien (3.6 million NTD)

    • Led 4 team members delivering high satisfaction outcomes and overcame time limitation.

    • Awarded performance appraisal No.1 in Hualien Bureau and won next year’s project. 

 

 

Polaris Securities Co., Ltd., Taipei   

 

  • Brought in over 150 clients with monthly transaction volume of 200 million NTD.

  • Analyzed and Forecasted international market and investment strategies for clients.

  • Explored relationship with corporations, fund managers and relevant institution partners.

English

Chinese

Skills

  • Project Management. Customer Relationship Management

  • Service Design Tools. UX research.

  • Business Process Modeling (Service Blueprint/ BPMN/ )

  • ARIS Express, Visio, R, SPSS,

National Tsing Hua University. Hsinchu, Taiwan  

 

  • Master of Service Science ─ Human Behavior on Technology Research Lab 

 

National Dong Hwa University. Hualien, Taiwan  

 

  • Bachelor of Finance ─ Financial Engineering and Behavioral Finance  

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